Evaluation of Service Quality in the Training ‎Centers of the Directorates of Education in the ‎Sultanate of Oman Using the Scale of the Gap ‎Between Perceptions and Expectations

The study aimed to assess the quality of service in training centers Oman using SERVQUAL scale. It was applied 375 ‎trainees Muscat, South Al-Batinah, North Al-Batinah and Al-Dakhiliyah. reached a number ‎results, including following: level expected services large, while perceived ‎was medium, there negative gap between perceptions expectations all dimensions it favor expectations. also found several suggested mechanisms for improving centers. ‎The recommended many points. most remarkable one is have strategic plan based on studies evidence ‎provided by centers, where those plans are clear, flexible compatible with objectives 2040 vision.‎ ‎(Keywords: Quality Services, Training Centers- Scale)‎